Dealing with Complaints

Should parents/carers have any issues or concerns relating to their child and the school, these should be discussed initially with the relevant class teacher, who will try to resolve the matter informally.

If parents/carers are still concerned, they may contact the Chair of Governors who will investigate the complaint.  The Governors would hope that any complaint could be resolved satisfactorily through informal discussion between the parents/carers and the Head Teacher.

For further information please following this link

All complaints are dealt with following this DfE advice. Our policy is currently under review.

For a copy of our complaints form, please click STM Complaints form Jan 2017